Questions 1 – 10
Complete the form below.
Write ONE WORD AND/OR A NUMBER for each answer.
Customer Satisfaction Survey
Customer details
Name: Sophie Bird
Occupation: 1……………..
Reason for travel today: 2……………..
Journey information
Name of station returning to: 3……………..
Type of ticket purchased: Standard 4……………… ticket
Cost of ticket: 5 £…………….
When ticket was purchased: Yesterday
Where ticket was bought: 6………………
Satisfaction with journey
Most satisfied with: the wifi
Least satisfied with: the 7…………….. this morning.
Satisfaction with station facilities
Most satisfied with: how much 8…………… was provided
Least satisfied with: lack of seats, particularly on the 9………………
Neither satisfied nor dissatisfied with: the 10……………… available